Live with select DTC brands
Warranty claims, closed

Claimwarden: the AI autopilot that closes warranty claims before your inbox knows they arrived.

Claimwarden runs the entire claims workflow autonomously — branded intake, automatic evidence collection, rule-based screening, and resolution. Routine claims close themselves. Hard ones land on one desk, ready to decide.

See plans & pricingSee how it works

Plans start at $49/month — built for DTC brands between $2M and $50M in annual revenue. Questions? claimwarden@polsia.app

Live intake
CLM-4827
Ironbridge 4-bench, walnut — frame cracking at rear join
Submitted 2 minutes ago · customer: R. Okafor · order #INV-22314

  1. Evidence requested

    Photo of joint · proof of purchase · purchase date

  2. Rules screen

    Coverage · catalog · threshold · repair-vs-replace · exclusions

  3. Resolution

    Auto-close or route to designated employee

ruleset:ironbridge-furniture-rev3
Built forFurnitureOutdoorFitnessKitchenHome goodsPower toolsAppliancesMattresses
The autopilot, end to end

Four steps from a customer hitting "Submit" to a claim being one of two things: closed, or on your desk.

No human-in-the-loop for the 80% of claims your warranty policy already covers. No thread-forwarding for the 20% it doesn't.

STEP 01
Receive
A branded intake portal captures the claim submission the moment it lands — no shared inbox triage, no copy-paste into a spreadsheet.
STEP 02
Collect
Missing evidence — photos, proof of purchase, serial numbers, purchase dates — is chased automatically through politely sequenced follow-ups.
STEP 03
Screen
Every claim is evaluated against the rules you preconfigured: coverage period, catalog, threshold, repair-vs-replace, exclusions.
STEP 04
Resolve or route
Claims that satisfy every rule close and notify the customer. Ambiguous, high-value, or policy-gap cases land on your desk as a structured case file.
The rules engine

Every eligibility decision applies only the warranty policies you've configured.

Claimwarden does not invent policy. You preconfigure the exact rules for your brand and products, and the autopilot decides against that. Magnuson-Moss stays with you — not with the platform.

  • Coverage period per product line
  • Catalog & serial eligibility
  • Claim-value thresholds
  • Repair vs. replacement logic
  • Brand-set exclusions
  • Proof-of-purchase required when value > $X

Configure once at setup. The same ruleset applies to every claim — and is auditable end to end.

Decision flow
ironbridge-furniture-rev3
One claim, evaluated against every configured rule.
Brand policy(your rules)v3 · approvedCoverage period per product lineCatalog & serial eligibilityClaim-value thresholdsRepair vs. replacement logicBrand-set exclusionsProof-of-purchase required when value > $XAll rulespass?Auto-closeyesRoute to deskno / ambiguous
coverage ✔
catalog ✔
threshold ✔
repair-vs-replace ✔
exclusions ✔
The shift

From shared-inbox chaos to a closed-loop claims operation that runs around the clock.

Before Claimwarden
Today
What a typical DTC claims workflow looks like.
Tickets land in a shared inbox four people CC'd on. Nobody owns one.
Missing evidence gets chased by hand, twice, then silently dropped.
Each rep reinterprets the warranty policy differently.
Routine claims take days; borderline ones arrive as a 40-message thread.
With Claimwarden
Closed loop
Routine claims resolve themselves. Everything else arrives as one structured case file.
Branded portal intake, every submission captured.
Evidence chased by automated sequences until complete.
Decisioned once, against the same brand-approved ruleset.
Hard cases land on one desk, decision-ready — never a raw thread.
Ready when you are

Stop owning your inbox. Start owning your claims operation.

Send us your current claims volume, your warranty policy, and the categories you sell. We'll come back with a configuration that closes them.

Choose a planEmail claimwarden@polsia.appStarter is $49/mo · Growth is $149/mo · cancel anytime.
Questions

Common questions

If something here doesn't answer your question, send it to claimwarden@polsia.app.

Customer evidence, claim history, and policy decisions stay with the brand that configured them. Magnuson-Moss responsibility stays squarely with you.

Questions? claimwarden@polsia.app